• Check-in/out: 2 PM – 1 AM (Please contact the Hotel if a later check in is requested).
  • Age: Minimum age for check-in is 14, but children under 14 are welcome if the entire lodge is booked.
  • Identification: Photo ID or passport and the credit card used for the booking are required.
  • Payment: MasterCard and VISA are the prefered Credit Cards.
  • Pets: Not allowed (service animals may be an exception).
  • Smoking: Not permitted.
  • Children & Extra Beds: Children over 14 are welcome; extra beds available for a fee (ZAR 950/person/night).
  • Airport Transfers: Arrange 24 hours in advance by contacting the lodge.
  • Liability: Although the Hotel provides in-room safes, the Hotel is not liable for lost/damaged personal belongings; guests have to secure their valuables.
  • Beverages: It is not permitted to bring own alcoholic beverages to the hotel.
  • Conduct: Guests must behave respectfully; inappropriate behavior can lead to eviction without refund.

Important Notes

  • Specifics Vary: Cancellation and prepayment policies depend on the specific accommodation type and rate booked.
  • Contact Directly: For specific needs or details, contact the Hotel directly.
  • Use of Facilities: Guests use facilities (like pools) at their own risk.